March 2011 Archives

rippleweb is moving our servers within their data center.  we were going to email the effected customers earlier this week, but I didn't.  there is no excuse.   All effected customers will receive a credit for my incompetence to go along with the hour or so of downtime they can expect tonight.  


edit:  everyone should be back now.  

crock reboot again

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Crock crashed at 20:05 with the "BUG: soft lockup detected on CPU#0!" error:

BUG: soft lockup detected on CPU#0!

[Wed Mar  9 20:05:09 2011]Call Trace:
 <IRQ> [<ffffffff8025758a>] softlockup_tick+0xce/0xe0
 [<ffffffff8020df48>] timer_interrupt+0x3a0/0x3fa
 [<ffffffff80257874>] handle_IRQ_event+0x4e/0x96
 [<ffffffff80257960>] __do_IRQ+0xa4/0x105
 [<ffffffff8020bd5c>] do_IRQ+0x44/0x4d
 [<ffffffff8034c980>] evtchn_do_upcall+0x19e/0x250
 [<ffffffff80209d8e>] do_hypervisor_callback+0x1e/0x2c
 <EOI> [<ffffffff803581ea>] show_rd_sect+0x0/0x68
 [<ffffffff802ebbfc>] __read_lock_failed+0x8/0x14
[Wed Mar  9 20:05:09 2011] [<ffffffff80343f3e>] get_device+0x17/0x20
 [<ffffffff803fc3fd>] .text.lock.spinlock+0x53/0x8a
 [<ffffffff80358211>] show_rd_sect+0x27/0x68
 [<ffffffff802bc351>] sysfs_read_file+0xa5/0x12e
 [<ffffffff8027e3f5>] vfs_read+0xcb/0x171
 [<ffffffff8027e7d4>] sys_read+0x45/0x6e
 [<ffffffff802097b2>] tracesys+0xab/0xb5

We rebooted it now and everybody should be back up and running now. Email support@prgmr.com if you are still having trouble. Thanks.
Nick